All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

Learn more about our store's safe checkout experience (powered by Shopify) here.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

Since each piece is made to order, production typically takes 2–3 weeks. Once completed, shipping times are as follows:

• Within the EU: 3–4 business days.
• Outside the EU: 5–7 business days.

Customers will be notified when their order is shipped, along with tracking information.

Shipping rates can vary depending on your region and are calculated at checkout.

Yes, we offer free shipping for orders over 500€.

Yes, we ship our products all over the globe.

Please note that free shipping is not applicable for all international orders and that shipping rates could vary depending on your region.

All our products are handmade, made to order and are subject to quality control.

Our warranty provides a guarantee against manufacturer defects, make sure to notify us 24 hours after your order has been delivered, our warranty will not cover any claims made after that perid.

It does not cover improper use or other issues that are not attributable to a manufacturer defects.

An extended warranty can be added to your products for an additional cost.

Please get in touch for more information about extended warranties.

The extended warranty could come at a different cost depending on the type of product and extended period.

Please get in touch for more information.

Yes, we offer full refunds in cases of returns.

Please enquire for more information about our return policy.

When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.

When an order includes free shipping, only the cost of the return shipping is handled by the customer.